Custom Domain Troubleshooting

Encountering issues with your custom domain? This guide helps you identify and resolve common problems.

Common Issues

DNS Propagation

If your domain isn't working after setup:

• DNS changes can take up to 48 hours to propagate globally
• Use tools like DNS Checker to verify propagation
• Check that your DNS records are configured correctly
• Ensure your domain registrar hasn't blocked the changes

SSL Certificate Issues

If SSL isn't working:

• SSL certificates are automatically provisioned by Forge
• Wait up to 24 hours for certificate generation
• Check that your domain is properly verified
• Clear your browser cache and try again

Domain Verification Problems

If domain verification fails:

• Ensure your DNS records are pointing to the correct Forge servers
• Check that your domain is accessible and not blocked
• Verify there are no typos in your domain configuration
• Contact support if verification continues to fail

Debugging Steps

Follow these steps to diagnose issues:

1. Check DNS records - Verify your CNAME or A records are correct
2. Test domain accessibility - Try accessing your domain directly
3. Check Forge dashboard - Review domain status and error messages
4. Contact your registrar - Ensure they haven't blocked the configuration
5. Wait for propagation - DNS changes can take time to spread

Getting Help

If you're still experiencing issues:

• Check our Custom Domain Setup guide
• Review the community forum
• Contact support with your domain and error details